Active listening

Give the speaker time and space
for rest after talking

Express appreciation for the sharing
to build trust and encourage dialog

Check if you have understood

  • Restate
    key points to affirm your understanding

    & build dialog
  • Summarize
    key points to affirm your understanding

    & build dialog
  • Ask (non-threatening) questions
    to build understanding

Continue dialog:

  • Reflect on your experience
    to demonstrate your interest (feedback)
  • Interpret
    after you feel you have grasped content

Apply what you have learned
to a new situation

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